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Business Process Optimization: Streamlining and automating business processes to improve efficiency and productivity.
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Information System Management: Developing and managing tools to support operational productivity and collaborative workspaces.
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Technical Project Management: Planning and implementing technical projects, including call center strategies and system improvements.
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Data Analysis and Reporting: Creating and managing data tracking tools, dashboards, and reports to support decision-making.
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Consulting and Advisory Services: Providing guidance and support on business requirements, technical specifications, and strategic planning.
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Training and Development: Developing and delivering training programs for new hires and existing employees on various systems and processes.
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SharePoint and Power Platform Solutions: Implementing and managing SharePoint sites, PowerApps, Power Automate workflows, and Power BI reporting.
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Risk Management and Compliance: Establishing risk management practices and ensuring compliance with industry standards and regulations.
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Vendor Management: Identifying and managing vendor solutions to meet business requirements and improve operational efficiency.
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Customer Service Solutions: Implementing and managing customer service tools and processes, including chatbots and helpdesk systems.
